FAQ's

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship exclusively within the United States. All orders qualify for FREE shipping.

2. How long does shipping take?

Orders are processed within 1-3 business days, and transit time typically takes 5-9 business days. The total estimated delivery time is 6-12 business days.

3. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.

4. Can I cancel or modify my order?

Orders can only be modified or canceled within 24 hours of placement. Please reach out to support@sugarshackboutique.shop as soon as possible for assistance.

5. How do I return or exchange an item?

If you’re not completely satisfied with your purchase, you can initiate a return or exchange within 14 days of receiving your order. Items must be in original condition with tags attached. Contact our support team for return instructions.

6. How can I track my order?

Once your order has shipped, you will receive an email with tracking details. You can also track your order through your account on our website.

7. What if I receive a damaged or incorrect item?

We apologize for any issues with your order! Please email us at support@sugarshackboutique.shop with your order details and photos of the damaged or incorrect item. We’ll make it right as soon as possible.

8. Do you offer discounts or promotions?

Yes! We frequently offer exclusive deals and promotions. Subscribe to our newsletter and follow us on social media to stay updated.

9. How can I contact customer service?

You can reach our support team via email at support@sugarshackboutique.shop or call us at +1 (916) 447-4435 during business hours (Monday - Friday, 11:00 AM - 6:00 PM PST).

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Thank you for choosing Sugar Shack Boutique. Your style journey starts here—because fashion should be as unique as you are!